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Job Details: Account Director

Full details of the job.

Account Director
Full Time
As the Account Director, you will lead the client servicing and digital communications delivery team across a portfolio of FMCG, Automotive and Retail brands.

You will be responsible for building a strategic understanding of clients’ business, guiding development of strategy and inspiring the team to produce phenomenal work that meets clients’ needs.

You will also lead the management of resources needed to service projects, build strategic operational plans and balance the expectations of clients with the execution of creative work.

What you'll need:

Ability to stay constantly attuned to the evolving needs of client.
Ability to integrate seamlessly with agency peers to facilitate collaboration and innovation.
Ability to resolves conflict easily and quickly, reducing organization and interpersonal issues.
Effective, articulate (and slightly intimidating) communication skills.
Ability to handle pressure, long hours & deliver within deadlines.
Highly adaptive/have a passion for digital media marketing & changing technology in the fast paced industry.
Using your skills to push clients, and the agency, creatively and strategically
Full awareness of creative processes and techniques specifically on digital platforms.

How you'll be rewarded:

Competitive salary & career growth opportunity,
21 days off (can include your birthday if you want!),
Medical, airfare ticket & parking discounts,
T-shirt friendly, casual atmosphere in an office that boasts private gardens, balconies, an attic and a terrace!

Company Profile:

Our company culture is creative, future looking & fast moving. With a less hierarchal structure than other agencies, we empower individuals and give them real responsibility. Thus, we only hire people who are energetic, courageous, curious, optimistic and willing to try new things - individuals with opinions and imagination that will embrace agency life.
What You'll Do:


Partner with internal agency teams to craft innovative ways to impact business results for our clients, while ensuring that the plans are strategically sound & imaginative.

Play a leadership role in helping clients solve marketing communication challenges whilst dedicatedly identifying new opportunities to maximize client value.

Identify and drive new opportunities, including new business pitches for the agency.

Deeply understand brand insights, customer segmentation, and target needs to steer actionable creative briefs. Thus, leading to effective digital campaign conceptualization and presentation.

Ensures profitable allocation of teams, while handling reporting and hourly reconciliations.


Build strong, impenetrable relationships with the clients, while taking sincere interest in their business issues, industry, and competitors.

Work towards in-depth understanding of the client's business issues and use the insights to help clients articulate their needs (For example: in the form of briefs/internal briefings).

Command the room/communicate effectively and credibly in senior client executive meetings.

Promoting the expansion of business with existing clients.


Lead, mentor and inspire the account managers and executives reporting to you - guiding their development and career path through the agency by providing inspiring team training and thoughtful input on their career roadmaps.

Recruit talent that raises the bar on creativity and quality.

Allocates resources effectively, balancing client needs with profitability.


Co-ordinate with suppliers and agency departments to meet deadlines , implement best-practices, while being aligned with client expectations.

Meet with client at-least once a month to align on overall strategy, present work done & insights/research that can help the brand achieve digital marketing success.

Lead the creation of social media content and reporting for your portfolio, to ensure that nothing leaves the agency without your assurance, the work is outstanding and will exceed client expectations.

Provides astute input on first round of creative on campaigns and helps sell creative work on major campaigns.

Own the financial health of account(s), including growth, profitability and delivery of forecasts, while understanding contractual relationships, and monitoring contract compliance.
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